Frequently Asked Questions
Is the website secured?
Yes. Tellavista uses the highest level SSL-Secured connection. You can read more here
How do I book accommodations?
Go to the Book Online button located on the web page of each listing. You will need to pay a down payment of 15%-25% which will later be subtracted from the total rental amount.
Are there any additional fees?
Some owners charge an additional amount for electricity based on your usage, as well as a one-time cleaning fee. Each listing will state explicitly if these charges are included or not.
What is the Security Deposit?
The security deposit protects the owner against damage or loss. The deposit amount is listed on the web page of the property and is payable using one of the payment methods listed. The owner will meet you at the property before checking out and after confirming that nothing is damaged or missing, will arrange to have your deposit completely refunded.
How can I add a review?
You can only add a review after receiving an email invitation, which will be sent on check-out day. This is to make sure that only guests who actually stayed at a property can review it.
How do I cancel my booking?
In order to cancel a reservation please fill in the cancellation form
Is there a cleaning service?
Your accommodations will be cleaned before you check in, and most owners will provide additional cleaning services upon request, for an extra charge. To request cleaning during your stay, please contact the owner either after you book, or send an inquiry.