Frequently Asked Questions

What is your cancellation policy?
One of 7 cancellation policies will apply to all Tellavista properties. Please click the Payment & Conditions tab for each listing to see which fees apply.

Where and how do I pick up the keys?
The owner will meet you at the property on your arrival and give you the keys.

How do I book accommodations?
Go to the Book Online button located on the web page of each listing. You will need to pay a down payment of 15%-25%, which will later be subtracted from the total rental amount. In some apartments, mainly those with instant confirmation, a full payment is required upon booking. Please rest assured that in case of cancellation your money will be refunded according to the cancellation policy.

How do I pay the down payment?
You can pay the down payment using either Visa or MasterCard.

Is the website secured?
Yes. Tellavista uses the highest level SSL-Secured connection. You can read more here

How do I pay the balance?
The balance is due upon check-in and payable in cash unless specified otherwise on the property web page.

Does Tellavista have a physical address?
Yes. Our company is located at 22 Raanan St., Tel Aviv, Israel.

What is the Security Deposit?
The security deposit protects the owner against damage or loss. The deposit amount is listed on the web page of the property and is payable using one of the payment methods listed. The owner will meet you at the property before checking out and after confirming that nothing is damaged or missing, will arrange to have your deposit completely refunded.

What are the check-in/check-out times?
Please see the web page listing.

I arrive in the middle of the night. Can I check in then?
Yes. In such cases, the owner will give you instructions for picking up the keys and arrange a convenient time to meet you later.

Are towels and linens provided?
Yes. Towels and linens are provided at all the apartments listed on our website.

Are cleaning or laundry services provided?
This varies from property to property. Please contact the owner to check.

Are there any additional fees?
Some owners charge an additional amount for electricity based on your usage, as well as a one-time cleaning fee. Each listing will state explicitly if these charges are included or not.

How can I add a review?
You can only add a review after receiving an email invitation, which will be sent on check-out day. This is to make sure that only guests who actually stayed at a property can review it.

Do I have to pay for children under the age of 3?
No. The guest rates apply only for children 3 years of age or older.

Do you add a commission to the listed price?
No. The prices displayed on the website already include Tellavista's commission.

How do I cancel my booking?
In order to cancel a reservation please fill in the cancellation form

Are cribs provided?
Please check the amenity list of the property.

Is there a cleaning service?
Your accommodations will be cleaned before you check in, and most owners will provide additional cleaning services upon request, for an extra charge. To request cleaning during your stay, please contact the owner either after you book, or send an inquiry.