Frequently Asked Questions
How do I book accommodations?
Go to the Book Online button located on the web page of each listing. You will need to pay a down payment of 15%-25%, which will later be subtracted from the total rental amount. In some apartments, mainly those with instant confirmation, a full payment is required upon booking. Please rest assured that in case of cancellation your money will be refunded according to the cancellation policy.
Is the website secured?
Yes. Tellavista uses the highest level SSL-Secured connection. You can read more here
What is the Security Deposit?
The security deposit protects the owner against damage or loss. The deposit amount is listed on the web page of the property and is payable using one of the payment methods listed. The owner will meet you at the property before checking out and after confirming that nothing is damaged or missing, will arrange to have your deposit completely refunded.
Are there any additional fees?
Some owners charge an additional amount for electricity based on your usage, as well as a one-time cleaning fee. Each listing will state explicitly if these charges are included or not.
How can I add a review?
You can only add a review after receiving an email invitation, which will be sent on check-out day. This is to make sure that only guests who actually stayed at a property can review it.
How do I cancel my booking?
In order to cancel a reservation please fill in the cancellation form
Is there a cleaning service?
Your accommodations will be cleaned before you check in, and most owners will provide additional cleaning services upon request, for an extra charge. To request cleaning during your stay, please contact the owner either after you book, or send an inquiry.
Are all kitchens fully equipped and have dishes/utensils available for use?
Yes - Most kitchens are. We do recommend checking the amenities list of the specific apartment you are interested in or contact the host for special requests.
Who do I contact if I have a complaint?
For any problem with the reservation please contact our representatives at firstname.lastname@example.org or dial 972-3-7262926. For problems with the apartment, internet problems, or technical issues we recommend to contact your host.
What if I want to book an accommodation for a longer stay?
For longer stays we recommend to contact our customer service representatives at email@example.com
What happens if there is property damaged or missing?
Any property that is damaged or missing caused by the guest will be charged from the security deposit. Host must issue an invoice to the guest to support the charge.
Are there any other methods of payment other than cash offered for the balance?
Yes – each host can define how he/she can accept the balance. You will find that under the “payment and condition” tab in each listing page.
What are the benefits to booking an online apartment rather than a standard hotel?
There are many reasons why…Here’s the top 5: 1. Price – Vacation rentals are cheaper than hotels by 30%-50%. 2. Space - Apartments are much larger and more accommodating than a hotel room. The difference is much more significant when it comes to a family vacation with 4 or more guests. 3. Location – Vacation apartments are all over the city whereas hotels are usually located in the tourist areas only 4. Kitchen – One of the most significant advantages of vacation apartment over a hotel is the kitchen. It allows you to prepare your own meals, with no time limitation and with the ability to invite your guests. It also goes without saying that a lot of money is saved. 5. Experience City Living – Vacation apartments allow you to meet and be involved with the locals, to live like one of the city’s residents, and fully enjoy local facilities such as supermarkets, bars, and restaurants.
What if the accommodation did not look like as promised?
To file a complaint about the accommodation you can contact our resolution center at firstname.lastname@example.org or dial 972-3-7262926
How do I become an affiliate partner with Tellavista?
To join our affiliate program click here
For children under the age of 3, do you offer any special features? (Swing, seats, high chairs, stools)
Yes in some of our apartments. We do recommend checking the amenities list of the specific apartment you are interested in or contact the host for special requests.